Support
Find answers about focus sessions, Plus purchases, and data stored on your device. Email us
Frequently asked questions
How do I start a focus session?
Choose a duration on the lakeside home screen, then tap Start focus. Available durations and features depend on your app version and access.
How do I restore Plus purchases?
Open the Plus page from Settings → Membership & subscription and tap Restore purchases using the Apple Account you purchased with. If you were charged and still can’t access Plus, email us. Restore purchases only recovers eligible Plus access.
How do I manage or cancel a subscription?
Monthly and annual Plus plans renew automatically. Review, manage, or cancel them in Apple subscription management. Lifetime Plus is a one-time purchase. If you delete the app or its data, you still need to cancel through Apple.
How do I export or delete local data?
Open Settings → Data & privacy and choose Export a backup or Delete my data. Save a copy of any data you want to keep before deleting it. The current public release can export a copy. It cannot import that file to restore progress.
Exported files and analytics or diagnostics already sent to third parties may remain after you delete local data. If you email us about those records, you can copy and include your full analytics ID from that settings screen if it is available.
How do I request an Apple purchase refund?
Request a refund through Apple’s Report a Problem page. Apple determines eligibility under its applicable rules.
Contact Little Elsewhere
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Operated by 界外造物创意科技（青岛）有限公司 (Jevai Works).
Registered office: Office 1519, Building 4, No. 2059 Binhai Dadao Road, Huangdao District, Qingdao, Shandong, China, 266500.